1. Introduction
1.1 This Privacy Policy explains how Pro Drivers Academy (“we”, “us”, “our”) collects, uses, shares, and protects your personal information when you visit our websites — ProDriversAcademy.co.uk, Pro
2. Scope and Coverage of This Policy
2.1 This Privacy Policy applies to the collection and processing of personal data through our websites, email communication, and direct contact with Pro Drivers Academy. 2.2 This Policy does not extend to third-party websites that may be linked from our site. 2.3 If you access any external links such as government or licensing websites, you should review their individual privacy policies as we do not control or accept responsibility for how those third parties process personal information.
3. Definitions and Interpretation
3.1 In this Policy: “Personal Data” means any information relating to an identifiable living individual; “Processing” means any operation performed on such data including collection, recording, storage, alteration, disclosure, or deletion; “Third Parties” are trusted organisations assisting us in delivering our services; “Website” refers to our domains ProDriversAcademy.co.
4. What Data We Collect
4.1.1 We collect personal identification details such as your name, address, telephone number, and email address. 4.1.2 We collect lesson and booking details, including your chosen instructor, lesson times, and any related payment or correspondence. 4.1.3 We collect communication records sent via our contact forms, email, or telephone. 4.1.4 We may collect basic technical data such as your IP address, browser type, or the device used to access our Website to help maintain security and improve performance. 4.1.5 We may collect limited cookie data necessary for the website to function (see Section 10).
5. How We Use Your Data
5.1.1 We process your data solely for the purpose of arranging, managing, and providing your driving lessons and responding to your enquiries. 5.1.2 We use your data to contact you regarding bookings, availability, cancellations, or re-scheduling. 5.1.3 We use collected data to maintain accurate business and accounting records and to comply with our legal obligations. 5.1.4 We may use data to improve the content, layout, and operation of our websites to enhance your experience. 5.2 We do not engage in direct marketing, nor do we share or sell your personal information to third parties for advertising purposes. 5.3 The lawful bases for processing are contractual necessity, legitimate interest, and legal obligation as permitted by the UK GDPR and Data Protection Act 2018.
6. Data Retention
6.1 We retain your data only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable law. 6.2 Once data is no longer required, it is securely deleted or anonymised. 6.3 All records, whether electronic or physical, are disposed of safely and confidentially.
7. Do We Share Your Data?
7.1 We may share your personal information internally within Pro Drivers Academy with authorised staff and instructors who require access to manage your lessons or handle enquiries. 7.2 We may share limited data with trusted third-party providers who assist us in operating our website, handling communications, or providing administrative support. 7.3 These providers are contractually obliged to maintain strict confidentiality and data security standards. 7.4 We may disclose data to legal or regulatory authorities if required by law, court order, or in connection with any legal proceedings. 7.5 We do not sell, trade, or lease your data to external organisations.
8. Data Storage and Security
8.1 We apply appropriate technical and organisational measures to protect your Personal Data from unauthorised access, alteration, disclosure, or destruction. 8.2 Personal Data is stored securely on servers located in the United Kingdom. 8.3 Access to your data is limited to authorised staff who are trained in data protection responsibilities. 8.4 Regular checks and reviews are carried out to ensure compliance with data protection laws. 8.5 In the unlikely event of a data breach, we will notify the Information Commissioner’s Office (ICO) and affected individuals in accordance with Articles 33 and 34 of the UK GDPR.
9. What Happens if Our Business Changes Hands
9.1 In the event that ProDriversAcademy
10. Cookies and Tracking
10.1 Our Website uses cookies that are essential for basic functionality and site performance. 10.2 Cookies may also collect limited anonymous information to help us understand how our site is used and to maintain security. 10.3 You can disable cookies at any time through your browser settings, but some parts of the Website may not work correctly. 10.4 We do not use cookies for marketing or behavioural tracking.
11. Children’s Data
11.1 We may collect limited personal information from individuals aged 17 or over for the purpose of booking driving lessons. 11.2 Where a student is under 18, consent should be obtained from a parent or legal guardian before providing any personal information. 11.3 We do not knowingly collect data from children under the age of 16 without parental consent.
12. How You Can Control Your Data
12.1 You have the right to access your data, request correction of inaccurate information, request deletion where applicable, and restrict or object to processing. 12.2 You may request a copy of your data in a portable format. 12.3 All requests will be handled within one calendar month in compliance with the UK GDPR.
13. Links to Other Websites
13.1 Our Website may contain links to external websites, such as government or testing authority pages (for example, the .gov.uk website). 13.2 These external sites are not operated or controlled by us, and we are not responsible for their content or privacy practices. 13.3 We recommend that you read the privacy policies of any external websites you visit via our links.
14. Complaints Process
14.1 We take all privacy and data protection matters seriously. If you have any concerns about how your data has been handled, please contact us directly using the details below. 14.2 We will investigate all complaints promptly and aim to resolve them fairly. 14.3 If you remain dissatisfied after contacting us, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF or via www.ico.org.uk.
15. Contacting Us
15.1 For all enquiries regarding this Privacy Policy or to exercise your data protection rights, please contact: ProDriversAcademy, Email: prodriversacademy@gmx.com, Telephone: 07732 750 205, Website: www.
16. Amendments and Updates
16.1 We reserve the right to amend, update, or modify this Privacy Policy at any time and without prior notice. 16.2 Any changes will become effective immediately upon publication on our Website. 16.3 By continuing to use our Website or services after any updates are made, you acknowledge and accept the revised Policy. 16.4 This Policy will be reviewed periodically to ensure continued compliance with applicable laws and best practices.